New Features:



　　1. Greater emphasis on the impact of technology and globalization on our lives and interpersonal connections, including more material on virtual communication and social networking.



　　2. Updated coverage of current issues and company examples throughout, such as global mindset and generational diversity (Chapter 5); negotiating virtually, dealing with defensiveness, and negotiating in a family business (Chapter 9); and difficult conversations and how to deal with an abusive boss (Chapter 11).



　　3. New! Discussion questions at the end of each chapter.



　　Retained Features:



　　1. Each chapter begins with a mini-case study or series of vignettes to bring to life the skills as they are experienced in real-life personal or business situations.



　　2. Each chapter contains numerous experiential activities (e.g., role plays, small group discussions, decision-making challenges) to engage the reader immediately in practicing the skills independently or in class.



　　3. Each chapter presents sufficient conceptual information about the skills to provide the reader with an overview of the theory and research on which the skills are based without overwhelming the student.



　　4. Each chapter includes implications of the skills for self-awareness, working with others, working with teams, and working in the context of organizations.